Question 1

What is Honorlock?

Accepted Answer

Honorlock is an online proctoring service that uses AI and live proctors to monitor exams remotely via your webcam, microphone, and screen.

Question 2

What is ProctorU?

Accepted Answer

ProctorU is a remote proctoring platform offering both automated (Review+) and live-proctored sessions for high-stakes exams.

Question 3

How do I prepare for a proctored exam?

Accepted Answer

Book a consultation with us. We'll walk you through platform-specific rules, test your equipment, and answer every question you have.

Question 4

What equipment do I need?

Accepted Answer

A working webcam, microphone, stable internet (5+ Mbps up/down), a supported browser, and a quiet, well-lit room.

Question 5

Can I test my webcam and microphone with you?

Accepted Answer

Absolutely. Every consultation includes camera, mic, background, and audio checks.

Question 6

What internet speed is recommended?

Accepted Answer

Most platforms recommend at least 3 Mbps down / 1.5 Mbps up. We recommend 5 Mbps or higher for stability.

Question 7

How do I book a consultation?

Accepted Answer

Use the Book Consultation page or message us directly on WhatsApp at +254 741 889 130.

Question 8

How long does a consultation take?

Accepted Answer

Standard consultations run 30–60 minutes. Last-minute sessions can be shorter and focused.

Question 9

Which exams do you support?

Accepted Answer

Almost every major online proctored exam — see the Supported Exams page for a full searchable list.

Question 10

How do I contact Proctor Tutors?

Accepted Answer

WhatsApp us at +254 741 889 130 or email ant.navanilectures@gmail.com.

Question 11

Do you help with LockDown Browser?

Accepted Answer

Yes. We help install, configure, and troubleshoot Respondus LockDown Browser and Safe Exam Browser.

Question 12

Is my information confidential?

Accepted Answer

Yes. All consultations are private. We never share your data with third parties.

Question 13

Can you help right before my exam?

Accepted Answer

Yes, we offer last-minute consultations. Contact us on WhatsApp for the fastest booking.

Question 14

Do you offer refunds?

Accepted Answer

If we cannot help with your platform, we will refund your consultation fee in full.

Question 15

What platforms are supported?

Accepted Answer

Honorlock, ProctorU, Proctorio, Examity, ExamSoft, Pearson VUE, PSI, Prometric, Kryterion, and many more.

Question 16

Do you support university exams?

Accepted Answer

Yes — Canvas, Moodle, Blackboard, Zoom, Google Meet, and Microsoft Teams proctored exams.

Question 17

Do you provide live support during exams?

Accepted Answer

We provide live pre-exam technical support and stand-by help where the platform permits.

Question 18

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods — details are shared during booking on WhatsApp.

Question 19

Do you work across time zones?

Accepted Answer

Yes, our team operates around the clock across every major time zone.

Question 20

Can you help groups or study cohorts?

Accepted Answer

Yes, we offer group consultation packages. Ask us on WhatsApp for group pricing.

Questions, answered